Lauren Caines – Practice Founder / Manager

BNSc (JCU)

Meet Lauren Caines, the heart behind our general practice clinic. With a nursing background cultivated at James Cook University in Townsville, Lauren brings over a decade of expertise to her role as Practice Manager.

In 2022, after seeing the community’s need for increased General Practice services, along with her husband Dan, she founded the Atherton Health Hub. A patient-centred clinic striving to provide compassionate, team-based care.

Beyond her professional accomplishments, Lauren is a devoted mother of three and a passionate outdoor enthusiast. When she’s not managing the clinic, you’ll find her camping under the stars or exploring the great outdoors.

With her commitment to healthcare and love for adventure, Lauren embodies the perfect balance of professionalism and passion.

Fleur House – Registered Nurse

BNSc

Fleur is our experienced and compassionate registered nurse, bringing many years of expertise in both general practice and community nursing. With a deep commitment to patient care, Fleur has developed a strong clinical focus in wound management, chronic disease care, and immunisations. Her calm presence, thorough knowledge, and gentle approach make her a trusted support for both patients and the wider healthcare team.

Beyond the clinic, Fleur brings a whole new level of energy—she’s a proud member of a Roller Derby team and loves hitting the track for fast-paced, high-adrenaline fun. It’s just one of the ways she brings strength and spirit to everything she does.

At home, Fleur finds joy in her garden, where she grows a variety of fruit and vegetables. It’s her peaceful retreat from a busy work life. And while she lives a healthy, active lifestyle, she admits that chocolate will always be her sweet spot!

Josh Klein – Pharmacist

BPharm (JCU), Grad Cert

Josh Klein was raised right here in Atherton and has deep roots in the local community. After completing his schooling locally, he pursued his passion for healthcare at James Cook University in Townsville, graduating with a Bachelor of Pharmacy in 2013.

Josh has worked predominantly in community pharmacy, where he developed a strong foundation in patient care and medication management. With a growing interest in the more clinical aspects of pharmacy, he became a credentialed pharmacist in 2017, enabling him to conduct Home Medication Reviews and provide more in-depth support to patients.

Today, Josh brings his expertise to aged care and general practice settings, where he works closely with GPs and other healthcare professionals to ensure patients receive safe, effective, and personalised medication care.

Outside of work, Josh enjoys spending time in his shed working on DIY projects and restoring classic cars. He’s an avid camper and 4WD enthusiast who loves exploring the outdoors. He also finds time to unwind at the piano, blending creativity with precision—much like in his professional life.

Heidi Baker – Nurse Practitioner Candidate

BNSc (CDU), MastNP (candidate)

Meet Heidi Baker, a nurturing presence at our general practice clinic. Graduating in 2012, Heidi’s journey in nursing has been defined by compassion and dedication. Working in both hospital and general practice settings, she brings a wealth of experience to Atherton Health Hub.

In 2024, she embarks on a new chapter, pursuing a Masters of Nurse Practitioner, driven by her passion for women’s health and chronic disease management. With Heidi, you’ll find a healthcare professional who not only brings expertise and warmth to every patient interaction but also strives for continuous growth and excellence in her field.

As a mother of four, she understands the delicate balance between care at home and care in the clinic. Beyond her role as a nurse, Heidi is an avid runner, finding happiness and strength in every stride.

Brooke Snow – Pharmacist

BPharm (JCU), Grad Cert

Introducing Brooke Snow, our pharmacist dedicated to patient care and medication management. Raised on the Atherton Tablelands, she recently returned home with her young family. Brooke holds a Bachelor of Pharmacy from James Cook University and Graduate Certificates in Pharmacy Practice and Clinical Pharmacy from the University of Queensland.

With experience in both community and hospital pharmacy, specialising in cancer care, Brooke now thrives as a Pharmacist in General Practice. She finds immense satisfaction in patient interaction and ensures the safe and effective quality use of medicines. Brooke particularly enjoys working in a multidisciplinary team at the Atherton Health Hub, where her expertise and empathy positively impact the health of the community.

Emma and Makayla

The friendly faces at our front desk

Emma keeps everything running smoothly behind the scenes. As a busy mum of three and a CrossFit enthusiast, she knows a thing or two about multitasking! Emma manages our clinical diary and coordinates with visiting clinicians, ensuring our days stay organised and efficient. Her calm, can-do attitude helps keep the practice running like clockwork.

Makayla brings warmth and a love for all creatures—especially cats! When she’s not at the front desk looking after billings and accounts, she’s busy running her own cat rescue charity. A true cheese connoisseur, she’s always up for a snack and a chat.

Together, Emma and Makayla create a welcoming, supportive environment for patients and staff alike.